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Leak Scanning — Frequently Asked Questions

23 questions, three sections: about us, our specialty, and where we work. If yours isn't here, phone or email us — both reach a real person.

General questions about Leak Scanning

Will leak detection damage my property?

No. We use non-invasive technology — thermal imaging, acoustic sensors, tracer gas and ground-penetrating radar. No drilling, cutting or demolition required in the vast majority of cases.

Does insurance cover leak detection?

Many BC home and commercial policies cover detection costs when water damage is present. We provide detailed, photo-linked reports specifically formatted for insurance claim documentation.

How quickly can you respond?

Same-day response for active leak emergencies across Greater Vancouver. Scheduled appointments typically available within 24 hours.

Do you serve commercial and government clients?

Yes — and equally. Our certified technicians work for residential, commercial and government / institutional clients throughout Greater Vancouver. Same equipment, same reporting, same standard.

What if you don't find a leak?

You still receive a comprehensive report confirming no active leak was detected on the date of inspection. This documentation is valuable for insurance, property sales and ongoing monitoring.

Are you the same team as Leak.ca?

Yes. Leak Scanning is a sub-division of Leak.ca. Every service is delivered by the same certified Leak.ca team, with the same equipment and reporting standards.

How do I get a quote?

Call 604-239-9934 or email info@Leak.ca. We don't use online quote forms — every project is scoped over a real conversation.

Are your technicians certified?

Yes — technicians hold professional certifications relevant to their disciplines, including thermography, acoustic leak correlation, ground-penetrating radar and pipe inspection.

Can you bill municipalities and procurement departments?

Yes. We issue compliant invoices, carry the required commercial liability insurance, and produce documentation suitable for public-sector procurement and audit.

Will my property need to be evacuated for the visit?

No. Our methods are non-invasive and we work alongside occupants. For commercial properties we often work after-hours to minimize disruption.

Leak Scanning — specialist questions

Which scanning method is right for my problem?

It depends on what you're trying to find. We default to multi-sensor surveys — thermal, acoustic, EM and moisture — so the operator can sequence methods based on what each one reveals. Single-method bookings are also available when the scope is clear.

Will scanning disturb our operations?

We design around your hours. Most commercial scans happen after-hours or in quiet windows. Some methods (acoustic, thermal) prefer occupied buildings because of the thermal/pressure differentials.

Do you carry your own equipment or rent?

Owned, calibrated, maintained on a service schedule. Calibration certificates available on request — important for insurance, engineering and procurement documentation.

Can you scan a slab-on-grade in a finished space?

Yes — non-invasive scanning is specifically designed for finished spaces. We work over hardwood, tile, carpet without damage.

How fast can you mobilize?

Same-day for active leak or flood emergencies in Greater Vancouver. Scheduled scans typically book within 24-48 hours.

Do you offer scheduled scanning programs?

Yes — annual or semi-annual programs for commercial property managers, strata councils and municipal facilities. Includes year-on-year change comparison for early-warning.

Can scanning satisfy due-diligence requirements?

Yes — our reports are accepted by all major Canadian insurers, lenders and conveyancing solicitors for pre-purchase and refinance use.

What if scanning doesn't find anything?

You receive a comprehensive 'no active leak / no anomalies detected' report — documented evidence for insurance, peace of mind, or to clear a property for sale.

Service area & coverage

Which Greater Vancouver communities do you serve?

Every community in Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Langley, Delta, North Vancouver, West Vancouver, Port Moody, Maple Ridge, Pitt Meadows, New Westminster, Port Coquitlam, White Rock, Tsawwassen, Anmore, Belcarra, Bowen Island, and Lions Bay. Each community has its own dedicated information page on this site.

Do you serve Vancouver Island or the Interior?

Our service area is Greater Vancouver. For work elsewhere in BC, please contact our parent company at Leak.ca, which operates regional teams beyond Metro Vancouver.

How does ferry-served access work for Bowen Island?

Same-day mobilization with ferry-schedule coordination. We carry equipment that fits on standard vehicles, and most Bowen Island jobs complete within a single sailing window.

Are there areas where you don't work?

Within Greater Vancouver: no. We deliver to every postal code in the Metro Vancouver Regional District and the surrounding municipalities within our service area.

Do you adjust your approach for sea-level / dyke-protected areas?

Yes — delta-soil construction in Richmond, Delta, and Pitt Meadows has its own moisture, slab, and drainage patterns we routinely investigate. The same applies for hillside areas like North Vancouver, West Vancouver, and Anmore.

Leak Scanning is a sub-division of Leak.ca — the trusted leak detection brand operating since 1999. Leak Scanning focuses on Greater Vancouver clients across residential, commercial and government sectors. Every service is delivered by the same certified Leak.ca technicians.

Still Have Questions?

Phone and email are the only ways to reach us — both go to a real person.

Call 604-239-9934 Email info@Leak.ca
Call 604-239-9934